How to raise a complaint

Contact ReadyBin with the service address, date, a short description of the issue, and the outcome you are requesting.

What happens next

The receiving contact should acknowledge the complaint, identify who is reviewing it, and explain any next step. Response timing has not been formally published, so this policy does not promise a deadline.

What to include

Share photos or documents that directly relate to the issue. Do not send government identification, full payment-card details, or unrelated sensitive information.

Make room for the next phase of the job.

Send the material list, pile size, and access photos. Those details make the first conversation useful.